{"id":6799,"date":"2024-12-10T17:12:46","date_gmt":"2024-12-10T16:12:46","guid":{"rendered":"http:\/\/turismoliberty.pe\/claims-book\/"},"modified":"2025-12-08T20:51:51","modified_gmt":"2025-12-08T19:51:51","slug":"claims-book","status":"publish","type":"page","link":"https:\/\/turismoliberty.pe\/en\/claims-book\/","title":{"rendered":"Claims Book"},"content":{"rendered":"<style>.elementor-6799 .elementor-element.elementor-element-2ff8438c:not(.elementor-motion-effects-element-type-background), .elementor-6799 .elementor-element.elementor-element-2ff8438c > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/turismoliberty.pe\/wp-content\/uploads\/2022\/09\/Mask-Group-1-7.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-6799 .elementor-element.elementor-element-2ff8438c > .elementor-background-overlay{background-color:#1C201180;opacity:1;transition:background 0.3s, border-radius 0.3s, opacity 0.3s;}.elementor-6799 .elementor-element.elementor-element-2ff8438c{transition:background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s;margin-top:0px;margin-bottom:0px;padding:85px 0px 85px 0px;}.elementor-6799 .elementor-element.elementor-element-69a49933 > .elementor-element-populated{padding:0px 0px 0px 0px;}.elementor-6799 .elementor-element.elementor-element-12aa356c{text-align:center;margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-6799 .elementor-element.elementor-element-12aa356c .elementor-heading-title{font-family:\"Merriweather\", Sans-serif;font-size:40px;letter-spacing:0px;color:#FFFFFF;}.elementor-6799 .elementor-element.elementor-element-a97d52a{--display:flex;}@media(max-width:1024px){.elementor-6799 .elementor-element.elementor-element-2ff8438c{padding:70px 0px 70px 0px;}.elementor-6799 .elementor-element.elementor-element-12aa356c{text-align:center;}}@media(max-width:767px){.elementor-6799 .elementor-element.elementor-element-2ff8438c{padding:50px 0px 50px 0px;}.elementor-6799 .elementor-element.elementor-element-12aa356c{text-align:center;margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6799\" class=\"elementor elementor-6799 elementor-6506\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ff8438c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ff8438c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69a49933\" data-id=\"69a49933\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12aa356c --secondaryFontFamily elementor-widget elementor-widget-heading\" data-id=\"12aa356c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Claims Book<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a97d52a e-flex e-con-boxed e-con e-parent\" data-id=\"a97d52a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7c6c1 elementor-widget elementor-widget-shortcode\" data-id=\"7a7c6c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n        <div class=\"wrapper claim-wong center\">\n            <div class=\"content\">\n        <section class=\"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\">\n        <div id=\"responsive-form\" class=\"clearfix\">\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\">Complaining Consumer Identification \n                <b class=\"alert\" style=\"font-size: 10px\">* Required data<\/b><\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Name <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Name\" >\n                <\/div>\n                <div class=\"column-half\">First Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"First Lastname\" >\n                <\/div>\n                <div class=\"column-half\">Second Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Second Lastname\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Type of documentation <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Select of documentation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Documentation number <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"Documentation number \" class=\"required\" >\n                <\/div>\n                <div class=\"column-half\">Celphone <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Celphone\" class=\"required\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Department <b class=\"alert\">*<\/b>\n                    <select id=\"dep\" name=\"dep\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Select of department<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\n                <\/div>\n                <div class=\"column-half\">Province <b class=\"alert\">*<\/b>\n                    <select id=\"prov\" name=\"prov\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Select of province<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"> District <b class=\"alert\">*<\/b>\n                    <select id=\"dist\" name=\"dist\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Select of district<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Address <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Address\" class=\"required\" >\n                <\/div>\n                 <div class=\"column-half\">Reference\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Reference\" >\n                <\/div>\n                 <div class=\"column-half\">Email <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Email\"  class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"> Are you a minor?\n                <\/div>\n                <div class=\"column-half\">Yes\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\n                <\/div>\n                <div class=\"column-half\">No\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">Father \/ Mother \/ Tutor<\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Name \n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Name \" >\n                <\/div>\n                <div class=\"column-two\">Email \n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"Email \" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Type of documentation \n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" tabindex=\"-1\" aria-hidden=\"true\" >\n                        <option value=\"\">Select of documentation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-two\">Number of document \n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"Number of document\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\"> Detail of the Claim and Consumer Order <b class=\"alert\" style=\"font-size: 9px\">* Required data <\/b><\/h2><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Claim Type <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Claim Type<\/option>\n                        <option value=\"1\">Claim (1)<\/option>\n                        <option value=\"2\">Complain(2)<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Type of consumption <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Type of consumption<\/option>\n                        <option value=\"1\">Product<\/option>\n                        <option value=\"2\">Service<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Order No. <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Claim \/ complaint date\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"18\/04\/2026\" size=\"40\" readonly>\n                <\/div>\n                <div class=\"column-half\">Provider\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Provider\" >\n                <\/div>\n                <div class=\"column-half\">Reclaimed amount (S\/.) \n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Reclaimed amount\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Description of the product or service <b class=\"alert\">*<\/b>\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Date of purchase\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Date of Consumption\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Expiration date\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                   Detail of the Claim \/ Complaint, as indicated by the client: <b class=\"alert\">*<\/b>\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Client order: <b class=\"alert\">*<\/b>\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"\">\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Claim:<strong><i style=\"color:#7d7d7d\"> Disagreement related to products and \/ or services.<\/i><br>\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Complain:<strong><i style=\"color:#7d7d7d\">Disagreement not related to products and \/ or services; or, discomfort or dissatisfaction with the attention to the public. <\/i><br>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                    I declare that I am the owner of the service and I accept the content of this form by stating under an Affidavit the veracity of the facts described.\n                <\/div>\n                <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> The formulation of the claim does not preclude resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi. <br>\n                <b class=\"alert\">*<\/b> The provider must respond to the claim within a period of no more than fifteen (15) calendar days, being able to extend the period up to fifteen days.<br>\n                <b class=\"alert\">*<\/b> By signing this document, the client authorizes to be contacted after the claim has been dealt with in order to evaluate the quality and satisfaction with the claims service process. \n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\">\n                    <input type=\"checkbox\" name=\"politica\" value=\"1\">\n                    <a href=\"http:\/\/turismoliberty.pe\/politicas-de-privacidad\/\" target=\"_black\">I have read and accept the Privacy and Security Policy and the Cookies Policy.<\/a>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Send\">\n                <\/div>\n            <\/div>\n        <\/div>\n    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