{"id":10822,"date":"2024-12-10T17:12:46","date_gmt":"2024-12-10T16:12:46","guid":{"rendered":"https:\/\/turismoliberty.pe\/livre-de-reclamations\/"},"modified":"2025-12-08T20:55:12","modified_gmt":"2025-12-08T19:55:12","slug":"livre-de-reclamations","status":"publish","type":"page","link":"https:\/\/turismoliberty.pe\/fr\/livre-de-reclamations\/","title":{"rendered":"Livre de R\u00e9clamations"},"content":{"rendered":"<style>.elementor-10822 .elementor-element.elementor-element-2ff8438c:not(.elementor-motion-effects-element-type-background), .elementor-10822 .elementor-element.elementor-element-2ff8438c > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/turismoliberty.pe\/wp-content\/uploads\/2022\/09\/Mask-Group-1-7.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-10822 .elementor-element.elementor-element-2ff8438c > .elementor-background-overlay{background-color:#1C201180;opacity:1;transition:background 0.3s, border-radius 0.3s, opacity 0.3s;}.elementor-10822 .elementor-element.elementor-element-2ff8438c{transition:background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s;margin-top:0px;margin-bottom:0px;padding:85px 0px 85px 0px;}.elementor-10822 .elementor-element.elementor-element-69a49933 > .elementor-element-populated{padding:0px 0px 0px 0px;}.elementor-10822 .elementor-element.elementor-element-12aa356c{text-align:center;margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-10822 .elementor-element.elementor-element-12aa356c .elementor-heading-title{font-family:\"Merriweather\", Sans-serif;font-size:40px;letter-spacing:0px;color:#FFFFFF;}.elementor-10822 .elementor-element.elementor-element-a97d52a{--display:flex;}@media(max-width:1024px){.elementor-10822 .elementor-element.elementor-element-2ff8438c{padding:70px 0px 70px 0px;}.elementor-10822 .elementor-element.elementor-element-12aa356c{text-align:center;}}@media(max-width:767px){.elementor-10822 .elementor-element.elementor-element-2ff8438c{padding:50px 0px 50px 0px;}.elementor-10822 .elementor-element.elementor-element-12aa356c{text-align:center;margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10822\" class=\"elementor elementor-10822 elementor-6506\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ff8438c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ff8438c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69a49933\" data-id=\"69a49933\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12aa356c --secondaryFontFamily elementor-widget elementor-widget-heading\" data-id=\"12aa356c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Livre de R\u00e9clamations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a97d52a e-flex e-con-boxed e-con e-parent\" data-id=\"a97d52a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7c6c1 elementor-widget elementor-widget-shortcode\" data-id=\"7a7c6c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n        <div class=\"wrapper claim-wong center\">\n            <div class=\"content\">\n        <section class=\"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\">\n        <div id=\"responsive-form\" class=\"clearfix\">\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\">Se Plaindre De Consommation D'Identification \n                <b class=\"alert\" style=\"font-size: 10px\">* Les donn\u00e9es requises<\/b><\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Nom <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Nom\" >\n                <\/div>\n                <div class=\"column-half\">Premi\u00e8re Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Premi\u00e8re Lastname\" >\n                <\/div>\n                <div class=\"column-half\">Deuxi\u00e8me Nom <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Deuxi\u00e8me Nom\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Type de documentation <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">S\u00e9lectionnez de la documentation<\/option>\n                        <option value=\"1\">PNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passeport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Documentation le num\u00e9ro de <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"Documentation le num\u00e9ro de \" class=\"required\" >\n                <\/div>\n                <div class=\"column-half\">Celphone <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Celphone\" class=\"required\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">D\u00e9partement <b class=\"alert\">*<\/b>\n                    <select id=\"dep\" name=\"dep\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">S\u00e9lectionnez du d\u00e9partement<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\n                <\/div>\n                <div class=\"column-half\">Province <b class=\"alert\">*<\/b>\n                    <select id=\"prov\" name=\"prov\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">S\u00e9lectionnez de province<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"> Quartier <b class=\"alert\">*<\/b>\n                    <select id=\"dist\" name=\"dist\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">S\u00e9lectionnez de district<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Adresse <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Adresse\" class=\"required\" >\n                <\/div>\n                 <div class=\"column-half\">R\u00e9f\u00e9rence\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"R\u00e9f\u00e9rence\" >\n                <\/div>\n                 <div class=\"column-half\">E-mail <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"E-mail\"  class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"> \u00cates-vous un mineur?\n                <\/div>\n                <div class=\"column-half\">Oui\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\n                <\/div>\n                <div class=\"column-half\">Pas de\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">P\u00e8re \/ M\u00e8re \/ Tuteur<\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Nom \n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Nom \" >\n                <\/div>\n                <div class=\"column-two\">E-mail \n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"E-mail \" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Type de documentation \n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" tabindex=\"-1\" aria-hidden=\"true\" >\n                        <option value=\"\">S\u00e9lectionnez de la documentation<\/option>\n                        <option value=\"1\">PNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passeport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-two\">Nombre de document \n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"Nombre de document\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\"> D\u00e9tail de la Demande et de la Consommation de l'Ordre <b class=\"alert\" style=\"font-size: 9px\">* Required data <\/b><\/h2><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Type De Revendication <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Type De Revendication<\/option>\n                        <option value=\"1\">Demande (1)<\/option>\n                        <option value=\"2\">Se plaindre(2)<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Type de consommation <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Type de consommation<\/option>\n                        <option value=\"1\">Produit<\/option>\n                        <option value=\"2\">Service<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Ordonnance N\u00b0. <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">R\u00e9clamation \/ plainte date\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"05\/04\/2026\" size=\"40\" readonly>\n                <\/div>\n                <div class=\"column-half\">Fournisseur\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Fournisseur\" >\n                <\/div>\n                <div class=\"column-half\">R\u00e9cup\u00e9r\u00e9e montant (S\/.) \n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"R\u00e9cup\u00e9r\u00e9e montant\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Description du produit ou du service <b class=\"alert\">*<\/b>\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Date d'achat\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Date de Consommation\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Date d'Expiration\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                   D\u00e9tail de la R\u00e9clamation \/ Plainte, comme indiqu\u00e9 par le client: <b class=\"alert\">*<\/b>\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Commande Client: <b class=\"alert\">*<\/b>\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"\">\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Demande:<strong><i style=\"color:#7d7d7d\"> D\u00e9saccord concernant les produits et \/ ou services.<\/i><br>\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Se plaindre:<strong><i style=\"color:#7d7d7d\">Le d\u00e9saccord ne sont pas li\u00e9es \u00e0 des produits et \/ ou services; ou, de l'inconfort ou de l'insatisfaction \u00e0 l'attention du public. <\/i><br>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                    Je d\u00e9clare que je suis le propri\u00e9taire du service et j'accepte le contenu de ce formulaire, en indiquant, en vertu d'un Affidavit de la v\u00e9racit\u00e9 des faits d\u00e9crits.\n                <\/div>\n                <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> La formulation de la r\u00e9clamation n'exclut pas de recourir \u00e0 d'autres moyens de r\u00e9solution de conflits, ni est-il une condition pr\u00e9alable pour le d\u00e9p\u00f4t d'une plainte aupr\u00e8s de l'Indecopi. <br>\n                <b class=\"alert\">*<\/b> Le fournisseur doit r\u00e9pondre \u00e0 la r\u00e9clamation dans un d\u00e9lai de pas plus de quinze (15) jours de calendrier, d'\u00eatre en mesure de prolonger la p\u00e9riode allant jusqu'\u00e0 quinze jours.<br>\n                <b class=\"alert\">*<\/b> En signant ce document, le client l'autorise \u00e0 \u00eatre contact\u00e9 apr\u00e8s que la demande a \u00e9t\u00e9 trait\u00e9e afin d'\u00e9valuer la qualit\u00e9 et la satisfaction avec le service de r\u00e9clamations de processus. \n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\">\n                    <input type=\"checkbox\" name=\"politica\" value=\"1\">\n                    <a href=\"http:\/\/turismoliberty.pe\/politicas-de-privacidad\/\" target=\"_black\">J'ai lu et j'accepte les de Confidentialit\u00e9 et de S\u00e9curit\u00e9 commune et la Politique en mati\u00e8re de Cookies.<\/a>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Envoyer\">\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/form><\/section><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Livre de R\u00e9clamations<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-10822","page","type-page","status-publish","hentry","travel-monster-post","no-post-thumbnail","latest_post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Livre de R\u00e9clamations | Turismo Liberty<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/turismoliberty.pe\/fr\/livre-de-reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livre de R\u00e9clamations\" \/>\n<meta property=\"og:description\" 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